TurnaroundTime
Specified turn around times are agreed upon with our clients on account to account basis. Generally the turnaround time is 24 hours.

Delivery
Normally the transcriptions are delivered via an electronic transfer with the option of pass-word e-mails, web site deposit, or cc. faxes /copies if needed.

Account Management
We provide a dedicated account manager for each of our clients and the duty of the account manager is to supervise the overall performance of the account in terms of quality, volumes, client communications, feedbacks and production assurance. The tasks of the account manager are:

Quality Audits, Day to Day Customer Communications, Turn-around Time Management, Technology stability, Monthly Review Tele-Conferences, & all Feedback Documentation.

Customer Service
Our staff is available in our office 24x7. We transcribe documents 7 days a week, around the clock!

Confidentiality
We have taken adequate steps to ensure client/patient confidentiality. All employees are required to sign statements of confidentiality that protects against possible risk hazards. Further, we abide by all changing HIPAA Codes. Our Computer Systems are all completely guarded from intrusions, and considered 100% HIPAA compliant.

Resources
Our employees are highly qualified and experienced medical transcription professionals. Further, a policy is followed where all workers need to get their work scrutinized on a monthly random picking basis and in the same penalty clauses are also in force. Tests are provided too, to see how talented each worker may be.

MEDICAL BILLING AND CODING
If you are a healthcare service provider, a medical billing company or an insurance company, N.K.SOFTWARE EXPORTS can perform your medical billing services by using your existing process and software.
We use HIPAA compliant VPN (Virtual Private Networks) to access your systems. Our staff will perform the medical billing functions on your systems, exactly the way they used to be done in your office.
We have been working for US medical transcription and billing customers for 5 years now and are thoroughly proficient in medical transcription, billing and coding practices.

We have many long-term customers mostly from the US and the UK . These include medical transcription companies, billing & coding firms, hospitals and medical practitioners.

Medical Coding Services
Our experienced Medical Coders offer state-of-the-art procedural and diagnostic coding across major medical specialties. We follow the coding process through a structured methodology that has worked well for large US clients.

Medical Coding Services provided

Accounts Receivable Services
Outstanding claims, delayed collections place added administrative strain on a hospital or physician's practice. On one hand, insurance companies often deny claims or refuse to pay them. On the other hand, federal regulations have become increasingly more stringent in the USA . Recently the federal Centers for Medicare & Medicaid Services announced that they would reduce the time physicians are given to file an appeal against a claim denial - from six months to 120 days. This increases the pressure on the staff at your healthcare practice to follow up on denied or appealed claims.


If your healthcare practice has receivables, this means it has delivered a service but has yet to collect the money from the purchaser. We can help in following up pending claims, initiating collections, tracing the reasons for claims denials, tracking outstanding receivable balances by customer and by the date when payment is due, providing periodic reports and more. By shortening the "days in accounts receivable" cycle, we are able to help improve your cash flow and reduce claims denials, thus turning receivables into cash.